![]() ![]() The new owner’s original intention was to tear the building down, but after meeting customers, seeing the history and realizing the potential, they decided that it was a good business decision to keep running the original Iceberg Drive Inn. Lamar ran the business for 36 years until 1996 when he sold it to new ownership in 1996. When many other customers begin requesting these over the top shakes, Lamar and his staff abandoned the original formula for our now over the top Famous Thick Shakes. These over the top shakes were only available at first to the regulars that requested them. But then a group of regular customers asked for thicker shakes that didn’t have as much milk. It received a reputation for having innovative shake flavors that could not be found anywhere else.Īt first, Lamar served “regular” shakes that used a straw. Iceberg was a great success from the beginning and was quickly bringing smiles and memories to children and families. Lamar insisted that Drive Inn be spelled with two “n’s” as he felt it appeared friendlier to invite people to an “inn” rather than simply a “drive in”. Many report that it was the first drive thru in the Salt Lake City area. The building was originally designed to be moved after a few years as he was only renting the land at the time. It was located on the corner of 900 East and 3900 South in Salt Lake City, Utah. He convinced Lamar to open this concept and Iceberg Drive Inn was born. A local ice cream machine salesman named Hap Vitale had the idea for a building with a distinctive roof that served great milkshakes, burgers and fries. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.The first Iceberg Drive Inn was opened by Lamar Sorensen on April 12, 1960.Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer Service: Customer service is the provision of service to customers before, during and after a purchase.Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.CVS: Concurrent Versions System (CVS) is a program that lets a code developer save and retrieve different development versions of source code.What Skills Does a person Need at Iceberg Drive Inn Inc?Īt Iceberg Drive Inn Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job. ![]()
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